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Returns  and Refunds: Flowers for Everyone Policy

Quality & Flower Maintenance

As a family owned and operated company, Flowers for Everyone take great pride in the quality of our products and services. We are in the business of helping people to feel good and/or celebrate through our flowers, and it is at the heart of everything we do. Operating since 1999, Flowers for Everyone aim to purchase the majority of its flowers and foliage directly from local farmers wherever possible, to ensure the best quality, fresh flowers are hand selected every day.

We are, however, selling a natural product that is fragile and perishable, ie. they have a limited life span, and we are unable to give an exact number of days they will remain fresh. Flowers will react to their immediate indoor environment and external weather conditions, and unfortunately once our product is dispatched for delivery, a number of changes in their surrounding condition may result in their longevity being reduced that is out of our control.

To assist, Flowers for Everyone include a Care Catalogue with all deliveries. Our care instructions must be followed thoroughly in order to maximise the life span and enjoyment of your flowers. To assist in prolonging their life, we recommend cutting the stems on a sharp angle and changing the water in the vase every two days. Air conditioning, extreme heat or changes in climate may also have an adverse effect on the flowers. Unfortunately, with all the possible variables, it is difficult for Flowers for Everyone to guarantee the flower quality and longevity in every case.

Three Day Return Policy

On average, most flowers should last between 3 and 5 days. Should your flowers perish within three (3) days of the delivery date and we are satisfied that all care instructions provided have been followed, Flowers for Everyone will be happy to resend replacement flowers at our expense, on a day/time you request. To assist us in assessing the product quality, Flowers for Everyone reserves the right to request photos or images of the original flowers (sent by text or email) within three days of the delivery date. This is a standard request that all florists will ask for in the event of customer complaints. Flowers for Everyone also requires that any dissatisfaction with the freshness of the flowers be communicated to the Flowers for Everyone Customer Service within 3 days of delivery by phone: 1800 66 66 461800 66 66 46 FREE or email: sales@flowersforeveryone.com.au

IMPORTANT: To assist us in quality control, it is our policy to collect the original flowers so that we can show our growers/suppliers what has happened. As we are sure you can understand, we cannot arrange to resend fresh flowers if the original flowers have already been disposed of, or images within three days of delivery are unavailable.

Cancellation Policy

Should you need to cancel your order, money will be refunded less a $50 administrative fee, ONLY IF notice is received by Flowers for Everyone at minimum 24 hours prior to the scheduled delivery date. We are unable to cancel orders that are already prepared and are with our courier for delivery. Cancellations received after the applicable period stated above (ie. if delivery is on the same day) are void. You may opt for the full refund value to be issued in the form of a gift voucher or as a credit on your online Flowers for Everyone Member Dashboard to avoid an administrative fee. Call us on 1800 66 66 561800 66 66 56 FREE or Int: 61 2 8762 6300 to discuss your options.

Refunds

As each flower is unique, so too, are your special requirements and concerns surrounding your order. For that reason, we ask that you please call our Customer Service Department on 1800 66 66 46 within three (3) days of delivery date to discuss any queries or concerns you may have in relation to your flowers sent or received. A number of resolutions may be available to you and are subject to your particular situation.

Note: All refunds for orders placed online or over the telephone are credited back to the original credit card on which the order was purchased or to the paypal account, if that form of payment is selected. Refunds for in-store purchases may be processed through the original credit card for which the order was purchased or by EFTPOS only. A voucher to the same amount paid will be issued for all cash purchases.

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