As a family owned and operated business we understand the importance of customer satisfaction, word of mouth and repeat business. To ensure 100% customer satisfaction, Flowers for Everyone guarantee to use the freshest available seasonal blooms and quality product in all our bouquets and flower arrangements. And to deliver when we say we will deliver.
It is our expectation to meet your expectation.
If you are unhappy with your flowers after our simple care instructions have been followed, we urge you to contact us within 72 hours of receipt of flowers for a full replacement of your order. For further details regarding how we implement our replacement policy, please refer to the information below.
Although Flowers for Everyone take great pride in the quality and freshness of our products, there is no exact science to predict exactly how long our flowers will last.
In addition to flowers being fragile and perishable products, there are many variables that can impact on their longevity. They will react to their immediate indoor environment (eg. air conditioning and heating) and external weather conditions (such as extreme heat). Once our product is dispatched for delivery, a number of changes in their surroundings may also result in reduced longevity that is out of control.
To assist you with getting the most out of your flowers, we include a 'Care Instruction Card' with all deliveries. Our care instructions must be followed thoroughly to get the ultimate life span out of your blooms.
On average, most flowers should last between 3 and 5 days. Should your flowers perish within three (3) days of the delivery date and we are satisfied that all care instructions provided have been followed, Flowers for Everyone are happy to resend replacement flowers at our expense, on a day/time you request.
Flowers for Everyone does however, require that any dissatisfaction with the freshness of the flowers be communicated to the Flowers for Everyone Customer Service within 3 days of delivery by calling us on 1800 66 66 46 or emailing firstname.lastname@example.org
IMPORTANT: To assist us in assessing the product quality, Flowers for Everyone also reserves the right to request photos or images of the original flowers (sent by text or email) within three days of the delivery date. This is a standard request that all florists will ask for in the event of customer complaints. Images also help us to show growers/suppliers what has happened to the product they have provided us with.
As each flower is unique, so too, are your special requirements and concerns surrounding your order. For that reason, we ask that you please call our Customer Service Department on 1800 66 66 46 FREE or email email@example.com within three (3) days of the delivery date to discuss any queries or concerns you may have in relation to your flowers sent or received. A number of resolutions may be available to you, subject to your particular situation.
All refunds for orders placed online or over the telephone are credited back to the original credit card on which the order was purchased or to the paypal account, if that form of payment is selected. Refunds for in-store purchases may be processed through the original credit card for which the order was purchased or by EFTPOS only. A voucher to the same amount paid will be issued for all cash purchases.
We endeavour to ensure all arrangements delivered are identical to the images advertised on our website. However, flowers, plants, wrapping and containers are seasonal and/or subject to availability and supply on the day of your delivery. In this instance our florists will do their best to substitute the unavailable product with an item of similar quality and value, to complement the image on our website. This policy also applies to ensure your delivery is dispatched on time, for the delivery date requested, and that the recipient receives the best possible blooms available on the day of delivery.
Some flowers are affected by delivery and freight schedules. Should this be the case we will endeavour to advise you of the situation.
Monday to Friday Delivery (Excluding Public Holidays): Flowers for Everyone's standard delivery fee is $14.95. Online orders placed BEFORE 1:00 pm AEST (Australian Eastern Standard Time) for business deliveries are guaranteed to arrive (anytime) by 5pm on the same day. Online orders placed BEFORE 1:00 pm AEST for residential deliveries are guaranteed to be delivered (anytime) by 7.00pm.
Saturday Deliveries: Our standard $16.95 flat delivery fee applies to Saturdays. Our fleet of drivers guarantee that orders placed online or by phone BEFORE 10.00 a.m. AEST on Saturday will be safely delivered by 5pm the same day.
Delivery on Sunday or Public Holidays: Sunday (except for Mother's Day) or Public Holiday deliveries are not available. Should you select Sunday or a Public Holiday for delivery, your order will automatically be delivered on the NEXT business day. If you require urgent delivery on a Sunday or Public Holiday, please contact us by telephone on 1800 66 66 46 FREE or 61 2 9888 3878 PRIOR to placing your order to check whether this is possible. Please Note: Additional delivery charges will apply.
Where necessary, a specific delivery time can be requested directly with our sales team on 1800 66 66 46 or firstname.lastname@example.org. Please note that although we will endeavour to do our best to fulfil your request, it unfortunately cannot be guaranteed.
For special funeral service delivery requests we also suggest that you contact our Call Centre staff directly on 1800 66 66 46 or email email@example.com
When it's urgent, it's urgent. At Flowers For Everyone we get this. For Express VIP delivery that gets there by the time you need, ask about our Express VIP delivery option by contacting us directly.
Please note additional charges for urgent deliveries will apply. Give us a call 1800 66 66 46 or email firstname.lastname@example.org to arrange a VIP service. We'll get things rolling super fast and meet that deadline.
We do request that you check prior to ordering that someone will be at the address on the day of your requested delivery. If no one is at the given address to receive the delivery, our driver will leave the gift if it safe to do so. If for some reason it is not safe leave we will leave a calling card and do our best to return to the address the same day, however, an additional delivery charge may apply.
Flowers for Everyone is not responsible if an incorrect address is supplied. Please be sure that you enter all the correct details at time of ordering and please enter as much information as possible. There is space for you to provide any special delivery instructions when you place your order and we encourage you to use it. If we are sent to an incorrect address, an additional delivery charge may apply to redirect the delivery.
As Valentine's Day is one of the busiest days in the florist calendar, we will be working around the clock in the weeks leading up to, and on Valentine's Day, to coordinate the logistics of delivering your roses. We would like to emphasise the following conditions around delivery on this super romantic, yet super busy day!
Due to delivery volume on Valentine's Day, no changes to orders can be made after 18:00 AEST Sunday 12th February for Tuesday 14th deliveries.
We are unable to guarantee delivery times on the 13th or 14th February - roses will be delivered anytime between 9-5pm (business) and 9-7pm (residential).
No re-directs will be possible if the recipient has left the delivery address for the day, however we will try, where at all possible, to accommodate your needs if this situation does arise. We thank you for your understanding!
Mothers Day delivery is available for this Sunday 13th May 2018. Our standard delivery service for Sunday is $18.95. Deliveries to businesses will be made anytime between 9am and 5pm, and deliveries to residences will be made between 8.30am and 7pm. Due to the high volume of orders we receive at this time, we are unable to guarantee time requests or specific delivery times as per our standard delivery service policy. Our VIP delivery service will not be available between 11th to 13th May. Please call us on 1800 66 66 46 if you require further information.
Please ensure that you provide a valid phone number and e-mail address when placing your order to allow us to contact you should there be any questions or concerns. Please read our privacy statement if you have any concerns regarding your privacy.
Do not hesitate to contact us should you have any concerns or questions regarding your order or are unsure how to purchase online. Our friendly customer service representatives will be more than happy to assist with your enquiry.
Flowers for Everyone sells food hampers and flower arrangements that both may be delivered with alcohol as gifts. This alcohol cannot be sold separately, but rather, may form part of a genuine gift only. The maximum volume of alcohol cannot exceed 2 Litres. In accordance with the Liquor Control Act 1998, we do not sell or supply alcohol to, or on behalf of a person under the age of 18 years. Gifts which include alcohol cannot be delivered to the orderer/purchaser, nor can it be delivered to, or accepted by a minor, nor can the gift be left at the premises without being accepted by a adult.
Gifts must be delivered between the hours of 7am and 7pm.
Our delivery times differ depending on whether it is a weekday, weekend, or public holiday.
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