Frequently Asked Questions
What is the quality of your flowers like?
We pride ourselves on the quality of our products and services. We source the freshest and best blooms and undertake best practices to make sure that flowers are delivered to you in the best condition possible.
How long will the flowers last?
Most flowers last between 47 days. It is important to remember that flowers are a perishable, natural product that will react to their immediate indoor environment and external weather conditions. To assist in prolonging the life of your flowers, we recommend you read our Flower Care Guide to learn how to properly care for your flowers.
Can you guarantee your products?
We pride ourselves on not just happy customers, but delighted customers and you'll find this pride reflected in every fresh, beautiful and timely gift we deliver.
For this reason we offers a Customer Satisfaction Guarantee. If you believe that our flowers or service is not up to the standard it should be, we encourage you to contact our customer service team so that we can resolve the experience for you.
In order for resolutions to be reached as quickly and effectively as possible, we ask that any complaints are made within 48 hours of the flower delivery. Where possible we ask that you also include images of the product so that we may see the evidence of your concerns.
Though in our experience most situations can be resolved with a fresh redelivery of the order, we understand that each and every situation is unique and requires individual consideration. For this reason each complaint will be assessed on a case by case basis.
Are there special requirements for gifts which include alcohol?
Alcohol may be added to food hampers and flower arrangements for the purpose of a gift. This alcohol cannot be sold separately and may form part of a genuine gift only. The maximum volume of alcohol cannot exceed 2 Litres. In accordance with the Liquor Control Act 1998, we do not sell or supply alcohol to, or on behalf of a person under the age of 18 years. Gifts which include alcohol cannot be delivered to the orderer/purchaser, cannot it be delivered to, or accepted by a minor, nor can the gift be left at the premises without being accepted by an adult.
Gifts must be delivered between the hours of 7am and 7pm.
How do I get same day delivery?
Our delivery times differ depending on whether it is a weekday, weekend, or public holiday. Please see below for our specific times.Weekdays
On Monday to Friday (excluding Public Holidays) we offer same day delivery for:
- Business deliveries: online orders placed before 12:00 pm AEST (Australian Eastern Standard Time).
- Residential deliveries: online orders placed before 1:00 pm AEST.
Same day delivery is available, although the order must be placed before 10.00 a.m. AEST.Sundays and Public Holidays
Delivery on Sundays (except for Mother's Day) and Public Holiday are not available. Should you select Sunday or a Public Holiday for delivery, your order will automatically be delivered on the following business day.Special Delivery Instructions:
If you require, you are able to arrange a specific delivery time. However, your order request cannot be guaranteed unless prior arrangements have been made with one of our customer service operators. They can easily be contacted on 1800 66 66 46 to arrange details.
Please note that some special delivery requests may incur a surcharge.
Where prior arrangements have not been made with a staff member, every effort will still be made to fulfill your request. Our standard delivery service covers business deliveries being made prior to 5pm, and residential deliveries may be delivered up until 6.30pm.
For Funeral services we suggest that you contact our Call Centre staff directly to discuss your requirements.
Do you do urgent deliveries?
If you require urgent same day delivery and are placing an order outside our deadline, please call us on 1800 66 66 46 or 61 2 8762 6300 during business hours Monday to Friday and notify us of this requirement.
If you require urgent delivery during a Saturday, Sunday or Public Holiday please contact us by telephone on 1800 66 66 46 or 61 2 8762 6300 PRIOR to placing your order to ensure that delivery time is feasible.
Please note that in both cases additional delivery charges will apply.
If I'm ordering online, is my information kept private?
In order for us to contact you we require you to provide a valid phone number and email address. Please read our privacy statement if you have any concerns regarding your privacy.
Do not hesitate to contact us should you have any concerns or questions regarding your order or are unsure how to purchase online. Our friendly customer service representatives will be more than happy to assist with your enquiry.
Will my order be exactly the same as what is on the website?
Due to seasonal availability certain flowers and arrangements pictured on this website may vary slightly in design or appearance to what is delivered. If a particular flower, product or container is unavailable, we will substitute an item of similar quality and value.
Some flowers are affected by delivery and freight schedules; we will endeavour to advise you should this be the case.
Flower availability varies between states and sometimes within the state. If that is the case, the florist may use their choice of flowers to ensure your delivery is dispatched on time.
Can I cancel my order?
Unfortunately ALL cancellations will incur an administration and/or processing fee.
Cancellations received within less than 24 hours' notice prior to the scheduled delivery date will incur a fee of 50% of the total order value.
Cancellations received with more than 24 hours' notice prior to the scheduled delivery date will incur a $15 administration fee.
We are unable to cancel orders that are already prepared, or, are with our courier for delivery.
Please Note: If you require a refund please read our Refund Policy