| 2020-05-31 |
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For a person who is new to ordering things on line and more than a little nervous, the experience was easy.
The staff I spoke to were really lovely and very helpful to me with my questions.
The girls were polite, courteous and cheerful and I would highly recommend your business.
Kind regards,
Maree Connor.
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| 2020-05-31 |
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Service rating : Clear photos of choice of flowers.Prices supplied. Making easy to decide .
Sent as requested . Update of delivery.
Pleasant phone staff to help with any questions.
Always satisfied customer and happy receiver .
Product : Because it fitted my budget. Looked pretty. . Made me feel happy to send to a special person.
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| 2020-05-31 |
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Service rating : I appreciate the process was easy and delivery was prompt - however I did request a late delivery which was overlooked. Other than that and thankfully the flowers were still there when the recipient got home, I was happy with the service.
Product : Well as I didnt actually see the flowers I can only assume they were as advertised - suggestion - send a picture of what you are sending to the sender - thanks
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| 2020-05-31 |
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Ordering online wasn`t an issue but no sooner they had delivered the order, should have been sent a text confirming its delivery. They didn`t, so have offered 3 stars.
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| 2020-05-31 |
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Fast delivery great flowers
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| 2020-05-31 |
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Service rating : very quick delivery. flowers were exactly as pictured as well as candle and chocolate
Product : Flowers were exactly as pictured
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| 2020-05-31 |
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Somehow recieving addresses messed up with payers address. Phone call sorted out. Arrived in time. Flowers looked great. Re rivers very happy
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| 2020-05-31 |
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Very good service. When my flowers couldn`t be delivered the company contacted me and we made alternative arrangements.
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| 2020-05-31 |
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Recipient loved them, thanks
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| 2020-05-31 |
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Service rating : Fast and always on time. The flower always beautiful and fresh.
Product : Beautiful as I expected to be.
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| 2020-05-31 |
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Did what was expected, smooth and easy
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| 2020-05-30 |
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Service rating : good got the delivery on time....
the product was not as advertised.... the color of the individual flowers were different. i.e. dye color difference was not even close - you had half one color and the other half was much darker
Product : flowers were different color
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| 2020-05-30 |
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So quick and easy
Ordered the night before i needed it delivered
Def recommend
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| 2020-05-30 |
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bad customer service
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| 2020-05-30 |
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Had a hiccup and fixed the problem easily. Thanks
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| 2020-05-30 |
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The service provider actually rang me to check on the delivery address because apparently there were 2 possible addresses for the intended. I thought this was excellent that they checked
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| 2020-05-30 |
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Service rating : Professional and courteous, Flowers for Everyone, not only delivered an exquisite and stylish bunch of flowers (that looked exactly as pictured), but they fixed up my booking mistake. Within minutes of placing my order, they called, explained what I’d done and fixed it.
Product : An exquisite and stylish bouquet that does what all great arrangements should do. Make the receiver very happy.
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| 2020-05-30 |
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I had selected a bouquet of sunflowers to be delivered on the 29/05 to Heathridge WA. Shortly after placing the order, I received a call notifying me there were no sunflowers available, which is understandable due to covid shortages so that was fine. I requested a bouquet of natives instead and the lady on the phone advised that was perfect.
Later in the day, I called the Flowers for Everyone 1800 666 646 number just to get an indication of a rough time frame as to when the bouquet was going to be delivered - since there is no tracking link sent to me in the confirmation email or status updates etc. I spoke to a woman named Sammie who was pretty dismissive and advised that she tried to call the courier who didn’t pick up so they may have been delivering something else at the time, which I was okay with. Sammie didn’t provide an alternative as to how I could find out another way and just ended the call. I called AGAIN even later in the day to just make sure the bouquet was delivered, as I hadn’t received any messages from the friend it was being delivered to, to indicate she had received them. I spoke with Sammie again. Who was dismissive once again when I explained I was just trying to check where the status of the delivery was at, she didn’t apologise for not being able to give me an answer as she said they simply don’t track deliveries in WA?? Sammie advised that during my first phone call with her, the bouquet was with the courier so it should be delivered by now. Also, Sammie advised that she was “under the impression” I will receive a text message upon delivery being made. No definitive answers whatsoever and just leaving me with more questions so I ended the call and believed what she said since there was literally no other information that could be given to me. Working in customer service myself for many years, I would know this is not the way to handle this type of situation, even if she couldn’t do anything about it - there are better ways of approaching it.
Today is the 30/05, I receive a phone call from my friend I had sent the flowers to YESTERDAY for her birthday, who told me she just received her bouquet at the front door! You would expect paying $60 for a bouquet that wasn’t in stock and another $14.95 for same day delivery at 10:30am, well before the same day delivery cut off time, would mean my recipient would actually receive the bouquet on the date intended. No text message as Sammie was “under the impression” that I would be getting! Very poor service, I don’t know who is monitoring inbound calls but this might be an indication for coaching for the team member I spoke to.
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| 2020-05-30 |
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They always do a beautiful job, flowers are always fresh, and delivery is 100% reliable.
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| 2020-05-30 |
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Service rating : Beautiful flowers, artistically presented, and delivered on time.
Product : Beautiful flowers, artistically presented, and delivered on time.
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