| 2020-09-24 |
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Service rating : The website was easy to navigate and once I made my selection the process was simple...The flowers were delivered next day and looked beautiful...would recommend to others.
Product : Lovely product and easy to order
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| 2020-09-06 |
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Service rating : It was exactly if not better than the pic on the web site. I was happy n more importantly the receiver was very happy. Delivery on time and quality of the flowers excellent. Thank you
Product : As I said better than I imagined
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| 2020-08-06 |
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Service rating : Prompt and efficient service
Product : The recipient was impressed
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| 2020-07-31 |
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Service rating : The service was ok. I had to call twice to get an estimated TOD. Although the flowers were delivered on the day as requested.
Product : The sunflowers I had ordered were all delivered as buds, so just looked like a bunch of greens. The flowers are only blooming 3 days after the bouquet was delivered. I do like a few buds, but all of them as closed buds didn’t look nice and was not a cheerful look that I was after. Quite disappointed in the flowers. The person receiving the bouquet was not sure what he was receiving.
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| 2020-07-21 |
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Worst customer experience I`ve personally had. I ordered some flowers for my partner for our 10th anniversary, to be delivered on the day, this Saturday just gone past. At the time of booking on the website, there`s no option of a window of time to choose for delivery. When delivery was attempted in the morning we were out. They rang our mobiles and left messages that we did not get until an hour later as we were driving and had our phones put away in the car. The messages were basically that the driver would be in the area for the next few minutes and then he had to move on. There was no communication at all about when the delivery would be. Delivery was not reattempted even though the website T&Cs say "do our best to return to the address the same day". Emailed the organisation on Monday to follow up what was happening and seek a refund, no reply. I`ve had to reach out today (Tuesday) by phone to follow up to be told by the operator Melissa that she can`t authorise that. Got put through to a supervisor Sammy, who`s resolution is to redo the flowers (that are now pointless and unwanted half a week later by the time they`d arrive) at no cost but charge for the delivery. Poor procedures from checkout, to communication to following up customer orders and then basically turning around and saying too bad, you don`t like our resolution, well keep your money essentially.
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| 2020-06-19 |
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Excellent service
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| 2020-06-04 |
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Service rating : Beautiful sunflowers delivered on time. Excellent customer service.
Product : Perfect birthday gift delivered on the right day.
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| 2020-05-30 |
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I had selected a bouquet of sunflowers to be delivered on the 29/05 to Heathridge WA. Shortly after placing the order, I received a call notifying me there were no sunflowers available, which is understandable due to covid shortages so that was fine. I requested a bouquet of natives instead and the lady on the phone advised that was perfect.
Later in the day, I called the Flowers for Everyone 1800 666 646 number just to get an indication of a rough time frame as to when the bouquet was going to be delivered - since there is no tracking link sent to me in the confirmation email or status updates etc. I spoke to a woman named Sammie who was pretty dismissive and advised that she tried to call the courier who didn’t pick up so they may have been delivering something else at the time, which I was okay with. Sammie didn’t provide an alternative as to how I could find out another way and just ended the call. I called AGAIN even later in the day to just make sure the bouquet was delivered, as I hadn’t received any messages from the friend it was being delivered to, to indicate she had received them. I spoke with Sammie again. Who was dismissive once again when I explained I was just trying to check where the status of the delivery was at, she didn’t apologise for not being able to give me an answer as she said they simply don’t track deliveries in WA?? Sammie advised that during my first phone call with her, the bouquet was with the courier so it should be delivered by now. Also, Sammie advised that she was “under the impression” I will receive a text message upon delivery being made. No definitive answers whatsoever and just leaving me with more questions so I ended the call and believed what she said since there was literally no other information that could be given to me. Working in customer service myself for many years, I would know this is not the way to handle this type of situation, even if she couldn’t do anything about it - there are better ways of approaching it.
Today is the 30/05, I receive a phone call from my friend I had sent the flowers to YESTERDAY for her birthday, who told me she just received her bouquet at the front door! You would expect paying $60 for a bouquet that wasn’t in stock and another $14.95 for same day delivery at 10:30am, well before the same day delivery cut off time, would mean my recipient would actually receive the bouquet on the date intended. No text message as Sammie was “under the impression” that I would be getting! Very poor service, I don’t know who is monitoring inbound calls but this might be an indication for coaching for the team member I spoke to.
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| 2020-05-15 |
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Wonderful service highly recommend
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| 2020-04-12 |
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Service rating : Flowers delivered on time .
Product : Flowers were beautiful & just what I ordered .
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| 2020-03-07 |
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Service rating : Quick and easy to order and friend happy with sunflowers 🌻!! 😀
Product : Very happy with whole process ‼️
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| 2020-01-05 |
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Service rating : My sister absolutely loved the sunflowers, thank you so much.
Product : My sister absolutely loved the sunflowers, thank you so much.
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| 2019-11-08 |
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Delivered as stated, no fuss, straightforward and easy transaction.
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| 2019-09-15 |
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Service rating : Very good service
Product : Very nice flowers, much larger than I thought the bundle would be very happy
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| 2019-09-05 |
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Service rating : Wonderful, quick service and beautiful product.
Product : Beautiful flowers, friends loved them.
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| 2019-02-23 |
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Delivery driver called the person I’d sent flowers to and had to go out to the street to collect them. Not the delivery service I expected!
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| 2017-01-24 |
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Service rating : Recipient was very happy. Nice bunch of sunflowers, balloon was bigger than expected and the good sized candle a great free addition. Overall I had a positive experience - notification of delivery and great product.
Product : Lovely bunch, good number and size
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| 2017-01-18 |
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Service rating : Friend received beautiful flowers in a timely manner. Very happy :)
Product : Beautiful sunflowers received by friend :)
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| 2016-12-12 |
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Service rating : Delivery time was outstanding - I couldn`t believe how quickly the flowers were delivered. However, I`ve had this problem with FFE before - would GREATLY appreciate an email to confirm my order, and then to let me know it`s on its way and when delivered. That would take your company from great to outstanding and ensure I definitely use you the majority of the time. Currently I just hope it gets there and rely on the recipient`s email of thanks (!!) to let me know my bouquet make it safely.
Product : Outstanding. My daughter sent a photo - was bigger and more beautiful than the online photo/description (which was already good). As always, I often choose FFE because of your unique beautiful flower display/wrapping.
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| 2016-12-12 |
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- Beautiful flowers as always.
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| 2016-11-25 |
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It was easy to choose and purchase the flowers. Even when the flowers weren`t available I was called and given another option.
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| 2016-11-22 |
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Service rating : Easy to select and very helpful staff on the phone to assist.
Product : Nice selection well presented
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| 2016-11-03 |
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Service rating : My daughter appeared thrilled with the flowers I had delievered to her. The bonus candle went down very well too.
Product : Fresh, beautiful and well revieved.
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