| 2015-11-18 |
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Service rating : I felt that the service provided was insincere and superficial, have had way better service from other companies.
Product : I recently ordered half a dozen red roses to celebrate the 6 months that me
and my Girlfriend have been together. As we have have been in a long
distance relationship, I really wanted to make this a special day for her.
However sad to say that things didn`t go as planned; the flowers and
chocolates were left with the doorman on the special day, and she wasn`t
notified by anyone that they had arrived. In fact, it was only when she went
out to start her day did she discover that she had In fact received flowers
at all.
Sad to say the flowers were in a wilted state, with the chocolates all but
melted; although she appreciated the gesture, it could have been a more
pleasant experience.
I regret to inform you, that I unfortunately will not be using your services
in the future following this. I have tried other flower companies in the
past with much success, but thought that for this special day I would try a
company that considered itself more premium and hence would justify its
steeper price. Sad to say it was not the case.
I wish you all the best for your future endeavours and hope that my
particular experience was an isolated one.
Kind regards
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