| 2020-05-25 |
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Service rating : Everything went well as far as the delivery. My daughter sent me a picture of the arrangement and it was nice but not as nice as the image on the order website. I understand that it is not always possible for things to be exact but I was a bit disappointed.I would still use the the service again.
Product : As indicated above what was delivered did not match the expectation set by the image on the order site
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| 2020-05-25 |
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Flowers not the same as on website .When contacted Customer service their response was very general and not satisfactory .
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| 2020-05-25 |
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I ordered two bunches of flowers to be delivered to the same address and according to the person who received them one bunch was perfect but the other was very average with even some dead leaves
I am sure the recipient would appreciate a call to discuss this
Regards
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| 2020-05-25 |
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Service rating : Beautiful flowers, and very prompt next day delivery. I ordered them as a gift for a friend`s birthday, and she loved them. I will definitely order from them again. Thank you!
Product : Beautiful arrangement of flowers for a friend`s birthday.
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| 2020-05-25 |
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The girl I spoke to , was so amazing and helpful.
Very very kind and helpful
Thank you
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| 2020-05-24 |
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Service rating : Delivered on time, received a message to my
Phone once delivered. receiver sent me a pic saying she loved them, and they looked just like the pictures online. Have used twice now with the same experience and will definitely use again. thanks flowers for everyone!
Product : Delivered on time and received updates through text once arrived. Receiver sent me a pic and it looked exactly like the picture. She loved them. Would definitely use this company again. Made it really easy.
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| 2020-05-24 |
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Service rating : Flowers were delivered on time. Exactly what I ordered and the flowers were so fresh. Colours were exactly as they were depicted in the photo. Thank you. They bought a lot of joy to the recipient.
Product : Fresh and exactly as shown.
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| 2020-05-24 |
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Excellent service
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| 2020-05-24 |
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After lots of researching on line I loved the visuals of all your flowers but most importantly was the professional help I received from Sammy via a phone call from Queensland.
I talked to her about purchasing the Pink Cyclamen and Chandon package. What the chocolate freckle really looked like because visuals can be tricky and a blank cupcake Gift card for some cute add on`s, as there wasn`t any 60th Birthday cards. Never the less the printed message was great and it still personalized their 60th Birthday..
I would loved to have had a name transfer onto the hearts maybe this can be sourced but in saying this the overall gift was well received.
Your in store customer service was exceptional as I mentioned I was having difficulties from my end as to why I couldn`t see what Sammy was seeing on her web site. .My (Cookie blocker).
Thank you Sammy for guiding me through the online ordering, as my software was blocking cookies I was unable to work through the process, until I realized what was wrong. After simply removing this blocker everything went to plan. I phoned back to say again how thankful I was as your personality and voice still was a bright and bubbly as when we first started our conversation and didn`t become frustrated with me because I`m not an expert on software however we made it.
You don`t get this customer service unless the person is really invested in the overall running of the business, so i thank you as you made up my mind to proceed and get this order processed I wanted your products.
Additional rewards were the loyalty free membership offering discounts on the orders, excluding your delivery fee. I think that`s shows great customer care as well as making this a great marketing strategy.
It`s all about trust on getting the delivery on time, that the product is really satisfactory for the receiver and meeting the expectation for this occasion as I mentioned a 60th birthday surprise You ticked all the boxes.
Your florists had done an outstanding presentation on giving to them the best glossy pink delicious living plant that had the same presentation shown in the photo gallery.
For an all occasions package with the wooden hearts and cute heart freckle the personalized message would be my definite favorite
I would definitely recommend you without hesitation keep up the great work as an Inter stater I can only rely on your code of ethics to present the best flowers or plants as we are not there to be able to collect them personally.
Keep up your great work and thanks for your wonderful staff who are the game changers. You buy because you connect with the person, a product and the a after care service.
Kind regards
Judith
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| 2020-05-24 |
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Highly recommend gladly...best floral services ever EXCELLANT
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| 2020-05-24 |
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very good flowers and delivery, esay use website
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| 2020-05-24 |
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Super service and very efficient. I love how easy it is to get the orders done and just how customer service is on point. Highly recommended. Thanks again
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| 2020-05-24 |
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Service rating : Easy to order. Delivered on time. Just like the picture!
Product : Really beautiful. Fresh and a great size.
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| 2020-05-24 |
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Service rating : Easy to order, delivered in time, beautiful flowers
Product : Easy to order, delivered in time, beautiful flowers
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| 2020-05-24 |
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Yes I would buy again, beautiful flowers
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| 2020-05-24 |
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Gorgeous Flowers chocs wines balloon my daughter was very happy with her surprise delivery service fantastic thank you would highly recommend you
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| 2020-05-24 |
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I ordered from Germany and had the flowers delivered to a friend in Sydney — everything went perfectly great, punctual delivery. Happy to order again.
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| 2020-05-24 |
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Easy to order, delivered on time
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| 2020-05-24 |
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Great service. Easy to use, quick delivery. Driver was also really nice
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| 2020-05-23 |
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Service rating : I did not receive an acknowledgment of my order and I still do not know whether or not the flowers have been delivered. My email inquiry was returned ,not delivered by the Postmaster and my call to your 1800 number was not connected. I have registered a complaint through PayPal.
Ian James
Product : See above
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