Frequently Asked Questions
Flower Quality
Ordering Information & Flower Quality
At Flowers For Everyone we pride ourselves on the quality of our products and services. It is important to remember that flowers are a perishable, natural product that will react to their immediate indoor environment and external weather conditions. Flowers For Everyone ensures that your flowers are of the freshest and highest quality and are hand selected each and everyday.
To assist in prolonging the life of your flowers, we recommend you read our Flower Care Guide to learn how to properly care for your flowers.
Air conditioning, extreme heat or climage changes may also have an adverse effect on the life of your flowers.
Delivery Times
Delivery on Weekdays
Monday to Friday, excluding Public Holidays: online orders placed BEFORE 12:00 pm AEST (Australian Eastern Standard Time) for business deliveries and BEFORE 1:00 pm AEST for residential deliveries can generally be delivered the same day. If a Public Holiday is selected for delivery your order will automatically be delivered on the NEXT business day.
Delivery on Saturday
Saturday delivery is available, although the order must be placed BEFORE 10.00 a.m. AEST on Saturday.
Delivery for Sunday or Public Holidays
Sunday (except for Mother's Day) or Public Holiday deliveries are not available. Should you select Sunday or a Public Holiday for delivery, your order will automatically be delivered on the NEXT business day.
Urgent Delivery Requests
If you require urgent delivery on a Business Day (i.e. your order is placed after the above times AEST and you require same day delivery) please call Flowers For Everyone on 1800 66 66 46 or 61 2 9888 3878 during business hours Monday to Friday and notify us of this requirement.
Please Note: Additional delivery charges will apply.
If you require urgent delivery during a Saturday, Sunday or Public Holiday please contact us by telephone on 1800 66 66 46 or 61 2 9888 3878 PRIOR to placing your order to ensure that delivery time is feasible .
Please Note: Additional delivery charges will apply.
Your Privacy
Your Contact Information
Please ensure that you provide a valid phone number and e-mail address when placing your order to allow us to contact you should there be any questions or concerns. Please read our privacy statement if you have any concerns regarding your privacy.
Do not hesitate to contact us should you have any concerns or questions regarding your order or are unsure how to purchase online. Our friendly customer service representatives will be more than happy to assist with your enquiry.
Attention to Detail - What You Have Ordered
Due to seasonal availability with certain flowers and arrangements pictured on this website may vary slightly in design or appearance to what is delivered. If a particular flower, product or container is unavailable, an item of similar quality and value will be substituted.
Some flowers are affected by delivery and freight schedules, we will endeavour to advise you should this be the case. Flower availability varies between states and sometimes within the state, the florist may use their choice of flowers to ensure your delivery is dispatched on time, for the delivery date requested.
Cancellation of an Order
Please Note: ALL cancellations will incur an Administration and/or Processing fee. Please read our Cancellation Terms below.
Cancellations received within LESS THAN 24 hours notice prior to the scheduled delivery date will incur a fee of 50% of the total order value.
Cancellations received with MORE THAN 24 hours notice prior to the scheduled delivery date will incur a $15 administration fee.
Unfortunately, We are unable to cancel orders that are already prepared, or, are with our courier for delivery.
Important Please Take Note
Please Note: If you require a refund please read our Refund Policy.
